Have questions ?


They might be answered in our FAQ.
We tried to cover just about everything you need to know.


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Can you give me more information about the sneakers?



The sneakers found on this website are real authentic, Jordan sneakers. Rest assured, any sneaker you buy is the newest, and best Jordan sneaker on the market. Jordan Sneakers keeps you in style not out of style! Get the newest and best Jordan sneakers from Jordan Sneakers.

I’ve found the sneakers I want but can’t select my size


If you have found the sneaker you want but can't select the size, don't worry, it may just be a connection problem. Simply try refreshing the page. This should fix the problem. If the problem continues try closing the browser and reopening it.



Has my order been sent yet ?

After you have purchased a sneaker from our website, your order is immediately sent to the warehouse for sorting. Rest assured your order has been sent and will be delivered to you within 14 days. All orders are guaranteed to be delivered.

Can I track my order ?


All orders can be tracked. Confirmation emails and tracking emails will be set to all customers, every step of the delivery process. Rest assured you order is safe and secure. be sure to follow the instructions after you have placed your order.



You’ve sent me the wrong items


In the event that you have been sent the wrong items, please don't hesitate to send it back. You will not be refunded but, your correct items will be sent to you in exchange. We apologize for any inconveniences caused. It is not our fault. Due a large number of orders, sometimes some orders can get mixed up, and the wrong items sent out. Please be patient, while we try to rectify this problem. 

Why is my order taking so long ?


Orders generally take longer to arrive depending on your location. The staff at Jordan Sneakers do apologize for any inconveniences caused. We do try to have all orders delivered in a timely manner, but not all can be delivered quickly. Please be patient, your order will arrive soon.  



I forgot to use my discount code


If you forgot to use your discount code, don't worry, simply order another pair of shoes and use it. If you don't want to order another pair of sneakers right away? That's cool. Give it a few days, and come back and order another pair of sneakers. Be sure not to forget your discount codes again.

Which methods of payments can I use? accepts all forms of payment. Paypal and all major credit cards.



Delivery - How much is it and how long does it take?


Cost of delivery depends on your location. The further you live, the more delivery will cost. All orders should be delivered within 14 days. Some may take a little longer. Don't worried. Your order has not been lost, it's just on its way. If you do not receive your order within 14 days, please be patient, it will be delivered soon.

Is it safe to order online?


Ordering online from Jordan Sneakers is safe and secure. We at Jordan Sneakers know you may be worried about ordering from us, and worried if you will get your order. You don't have to worry when ordering from us! Customer satisfaction is guaranteed. Your order will be delivered guaranteed. 

How do I shop?

Shopping is easy. Simply select the sneaker you would like, select the size, and click add to cart, and continue browsing. When you are ready to check out, simply click you cart, then click view cart. Once you have viewed your cart, click check out. Fill out the forms and proceed to payment options, Fill out the payment form and click pay now. It's that easy.


Do you accept money grams or wire transfers?

Unfortunately, we do not accept cash payments or do wire transfers.


Where does Jordan Sneakerz ship to?

Jordan Sneakerz ships to any location with a zip code. Don't have one, Don't worry, Simply ship your sneakers to family or friends living in areas with a zip code, and have them send it to you.